Dedicated to enhancing products and services through innovative and User-centered experience design.

Dedicated to enhancing products and services through innovative and User-centered experience design.

Dedicated to enhancing products and services through innovative and User-centered experience design.

Helping the client reduce the overwhelming amount of calls at their Client Support Center (CSC)

Helping the client reduce the overwhelming amount of calls at their Client Support Center (CSC)

User Experience Research and Design Project in collaboration with IRCC

User Experience Research and Design Project in collaboration
with IRCC

Services provided

User Research and Analysis

User Research and Analysis

For informing data-driven UX design decisions and enhance user experience.

User Interviews and Usability testing

User Interviews and Usability testing

To gain valuable insights into user behavior, identify pain points, and refine design solutions for a more intuitive

and efficient user experience

Secondary research

Secondary research

Existing data and insights from external sources to inform design decisions

Wireframing and Prototyping

Wireframing and Prototyping

To visualize and refine user experience designs before development